What towns do you service?
Currently our service area includes Glastonbury, Portland, Marlborough and parts of East Hartford, Wethersfield & surrounding towns.  Outside of these areas a travel fee may apply.

​

I’d like to learn more about specific services.
Schedule a FREE Meet & Greet!  We want to meet you and your pet(s) so that we can fully understand their needs and provide the very best care. 

​

Who will be my pet care provider?
Paw-pros is a dedicated, small team of pet-care professionals.  This allows for uninterrupted coverage and redundancy for any unforeseen circumstances.  We believe in consistency and trust so that your caregiver can build a bond with your pet.  

​

What length of walk is right for my dog?
To ensure your pet gets the full benefit of their walk or playtime, we recommend scheduling a visit with a bit of buffer time. This allows us to handle essentials like greeting your pet, gearing up, refreshing water, and getting them settled after. If you have more than one dog, discuss options for walking separately or together at your meet & greet.

​

How many dogs do you walk at once?
We will walk up to 2 dogs, from the same family, at one time; providing you and your walker are comfortable doing so; otherwise they will be walked separately.  Safety leads/clips are always used, in addition to your own, which your walker will provide.  

​

My dog is very strong and tends to pull when we walk. 
For your dog’s safety and comfort as well as ours, we highly recommend the Two Hounds Design Freedom Harness or the the  Gentle Leader, with a 6’ flat lead.  We don't use retractable leads, prong, choke or e-collars.  

​

​​

​

​

​

How do I provide secure access to my home?
We require 2 means of access to your home and encourage the use of a lockbox for keys. This allows the key to stay on premises and provides an alternative to garage or keyless door codes. If a lockbox is not used, we recommend another on-site hiding place for the key.  

​

How do I know Paw-Pros is safe?
All Paw-Pros care providers
•    Are Certified in Pet First Aid & CPR
•    Are Insured Pet Care Providers
•    Have passed a reference check and a federal background check
•    Educated in Canine Body Language & Defensive Handling and model fear-free & humane pet handling techniques
•    Always use a safety lead/clip; in addition to your own​

​

What type of clients can’t you take on?
We don’t accept dogs that have a history of aggression or who have bitten a human or another dog.  All dog(s) clients must be up to date with their vaccines and flea / tick prevention.  Proof of their rabies vaccinations will be required prior to booking any service.